joy 77's Privacy Policy

What Information We Collect

When you create an account and use services on joy 77, we collect several types of personal information. This information is either provided directly by you or collected automatically while you use the site.

1.1 Information You Provide

During registration or account management, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Mailing address
• National ID or passport number (for identity verification)
• Payment information, such as your bKash, Nagad, Rocket, or Upay number

1.2 Automatically Collected Information

When you browse the joy 77 site, certain information is collected automatically for technical reasons:

• IP address and device information
• Browser type and operating system
• Date and time of site access
• Which pages were visited and how long was spent on them
• Referral URL (where you came from before reaching the site)

Purpose of Using Information

joy 77 uses collected information for specific and legitimate purposes. No information is used for irrelevant or unnecessary purposes.

2.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Keeping records of game history and betting activity
• Managing bonus and rewards programs
• Tracking VIP membership levels

2.2 Customer Support

Your information is used to help joy 77's 24/7 live chat and email support team resolve your issues and provide proper assistance. This information is essential to maintaining the standard of service described in our Terms and Conditions.

2.3 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Monitoring suspicious transactions
• Verification required to prevent money laundering

2.4 Communication and Notifications

Your mobile number and email are used to inform you about new promotions, system updates, security notices, and important changes. You can stop receiving marketing messages at any time.

Information Storage and Security

joy 77 applies industry-standard technical and organisational measures to protect your personal information. Our approaches to data security are as follows:

3.1 Encryption and Secure Connections

SSL (Secure Socket Layer) encryption is used on every page of the site. As a result, all data exchanged between your browser and our servers is encrypted and cannot be read by any third party.

3.2 Server Security

• All data is stored in secure data centres
• Regular security audits are conducted
• Access is restricted to authorised staff only
• Firewall and intrusion detection systems remain active

3.3 Payment Information Security

When transacting via bKash, Nagad, Rocket, Upay, or bank transfer, payment information is used only for processing purposes. joy 77 never stores your complete payment information on its own servers.

Cookie Policy

Cookies may be stored on your device when you browse the joy 77 site. Cookies are small text files used to improve site functionality and your experience.

4.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and for the basic functionality of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor site traffic and improve services.

4.2 Cookie Control

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some important site features to stop working.

Information Sharing with Third Parties

joy 77 does not sell your personal information to any third party. However, limited information may be shared in certain specific cases to provide services:

5.1 Service Provider Partners

• Payment processing companies (bKash, Nagad, Rocket, Upay, and banks)
• Game software providers (only information necessary for game operation)
• Technical support and hosting services

All such partners operate under strict confidentiality agreements and may use the information they receive only for the specified purpose.

5.2 Legal Obligations

If required to comply with applicable laws in Bangladesh or a judicial order, joy 77 may be obliged to provide specific information to the relevant authorities. This will always be limited to the minimum information necessary.

Protection of Minors

All services on joy 77 are exclusively for persons aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

If it comes to our attention that a minor has accidentally created an account, that account will be closed immediately and all associated information will be deleted. Age verification is an integral part of the joy 77 registration process.

To learn more about responsible gaming and to read our guidelines on the protection of minors, please visit the Responsible Gaming Guidelines page.

Your Rights and Controls

Every user of joy 77 has the following rights regarding their own information:

7.1 Right to Know

You may ask us at any time what information of yours is stored and how it is being used.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Close Your Account

If you wish to stop using joy 77, you may request that your account be closed. Except where required by law, your personal information will be deleted within a reasonable time after the account is closed.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offer-related communications, you may inform our support team at any time and they will stop. This decision will not affect your account or the quality of service you receive.

You will find answers to common questions about how to exercise these rights in our FAQ section.

Data Retention Policy

How long joy 77 retains your information depends on the type of information and the applicable legal requirements.

8.1 Active Accounts

All necessary information will be retained for as long as your account remains active. This information is essential for providing the service.

8.2 Closed or Inactive Accounts

Even after an account is closed, records of financial transactions and identity verification information are kept for a set period, as this is mandatory under financial and legal regulations. Once that period has passed, the information is securely deleted.

8.3 Backups and Logs

Information may remain in system backups and security logs for some time and is cleared at regular intervals. This information is not used outside of normal service operations.

Policy Changes and Updates

joy 77 reserves the right to change or update this privacy policy as needed. If any significant change is made to the policy, you will be notified in the following ways:

• A notification will be sent to your registered email address
• A special notice will be displayed on the site's main page
• The update date at the top of this page will be changed

Continuing to use the site after any changes will be taken as your acceptance of the updated policy. Therefore, it is advised that you read this page carefully after receiving notice of any changes.

The privacy policy and related matters are part of joy 77's overall platform overview and values.

Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact the joy 77 support team. Our team is available 24 hours a day in both Bengali and English.